Dr Reiko Journals

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REIKO JOURNALS is an offspring of the REIKO CENTER FOR ACADEMIC RESEARCH AND DEVEVELOPMENT. Its membership comprises of African and American Scholars in various Universities. The center decries the prevalent and perennial poverty and under-development in the sub-Saharan African countries and in the entire third world and designs a vision to provide intellectual potentials development opportunities to strengthen the micro and macroeconomic institutions in such countries....

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2019 Archive

1 Title: AN EVALUATION OF FACTORS INFLUENCING THE CUSTOMER LOYALTY IN PUBLIC BANKING SECTOR OF BANGLADESH A CASE STUDY ON AGRANI JANATA AND SONALI BAN.pdf
Author: MOHAMMAD AFSAR KAMAL, AHMED MUSTAFI AND MIR MOHAMMAD AZAD
Abstract: The study aims to evaluate factors influencing the customer loyalty in public banking sector of Bangladesh and to investigate the relationship between influential factors and customer loyalty. Data were collected from the customers of three public banks from a sample of 150 respondents, where 10 respondents were from each of 5 randomly selected branches of each bank. As an instrument, a questionnaire was used for face to face interview. The findings indicate that Services quality; reputation & corporate image of bank, and understanding the specific need of customers have significant impact on their loyalty to the banks. The regression coefficients of customer loyalty to the banks on these factors are found to be 0.696, 0.693, and 0.599 respectively at 5% level of significance. The study also implies that customers of Agrani bank are more committed and loyal as they receive better quality of services compared to other two public banks. Understanding the specific need of customers is found to be the most influential factor affecting customers‟ overall loyalty toward public banks. This implies that the public banks are required to understand the specific needs of the customers and provide the quality services for creating and retaining the loyal customers. Keywords: Public bank; Customer loyalty; Service attributes View
2 Title: MEASURING CONSUMERS SATISFACTION TOWARDS THE SERVICES OF MOBILE PHONE OPERATORS IN BANGLADESH.pdf
Author: KAMRUL HASAN AND ABU SYEED ABDULLAH
Abstract: The study is exploratory as well as descriptive in nature. The prime objective of the study is to know the customers’ satisfaction towards the various mobile phone operators services in Bangladesh. The study is based on primary as well as secondary data, applied quantitative method and used 174 questionnaires for collecting primary data. The result shows that customers are satisfied on, network coverage, faster internet service, customer service, price of SIM/RIM card, help line services and news, sports and other value added services. The study also found that there are significant differences between stayers and switchers with respect to factor 1, value added services and factor 2, services price. Switchers are more satisfied than stayers. So, marketing strategies should be designed and executed by the companies to attract and retain their customers by lowest possible price, per second based pulse and bonus facility. Key words: Mobile phone operators, Customer satisfaction, Digital Bangladesh, Expectation and Conformity theory. View
3 Title: CROSS CULTURAL LEADERSHIP IN HIGHER EDUCATIONAL INSTITUTIONS A STUDY WITH SPECIAL REFERENCE TO MUSCAT SULTANATE OF OMAN.pdf
Author: PRAVEEN DHYAMI, KUSUM LATA MISHRA AND G. P. MISHRA
Abstract: This paper focuses on need and role of a Leader by exploring which one would be the most suited Leadership style in the cross cultural context for Higher Educational Institutions in Oman. The Leadership style explored and studied in this paper is - Transformational and Distributive Leadership styles. The paper highlights the Leadership roles of Heads of the institution for transformation in the cross cultural context. Keywords: Cross cultural context, Transformational and Distributive Leadership View
4 Title: LINKING BANKS INTERMEDIATION ACTIVITIES AND ECONOMIC GROWTH THE NIGERIAN PERSPECTIVE.pdf
Author: EKE, KELECHI KEVIN AND IFIONU, EBELE P., PhD.
Abstract: This study evaluates the interrelationship between banks and economic growth in Nigeria over the periods 1986 to 2017. The study employs the Stationarity test, the Co-integration test, the Pair-wise Granger causality test, and the error correction model. The study discovered that; Credit to private sector shows a positive but insignificant influence on gross domestic product growth rate. Followed by no form of causality. Credit to the public sector is seen to be positive and significantly influential to gross domestic product growth rate. While causality is seen to spill from Credit to private sector to gross domestic product. Deposit mobilization ratio shows a positive and insignificant influence on Gross domestic product growth rate with no form of causal relationship between both variables and financial deepening ratio shows a semi-positive and significant influence on gross domestic product growth rate in Nigeria over the study period. In view of the discovered behaviours and relationships among employed variables, we recommend that there is a need to revamp the credit allocation to viable sectors of the economy, the public sector should endeavour to ensure adequate management of funds due to their significant hold on the economy and the level of “money-ness” needs to be curtailed as it could stir inflation while expanding output as well as deposit mobilized should be re-evaluated in light of increased financial inclusion as its impact is not felt. Keywords: Bank Intermediation, Economic growth, Financial intermediation, intermediaries. View
5 Title: EFFECT OF CUSTOMER SATISFACTION ON ORGANIZATIONAL PROFITABILITY USING AN ORGANIZATION IN THE FOOD AND BEVERAGE INDUSTRY.pdf
Author: IBOJO BOLANLE ODUNLAMI, G.T OLAWEPO AND AKINRUWA TEMITOPE EMMANUEL
Abstract: This study examines the effect of customer satisfaction on organizational profitability of a reputable food and beverage industry in Nigeria. More so, to determine the relationship between customer satisfaction and organizational profitability. Primary and secondary data were used for this study. The primary data was collected with the aid of questionnaires while the secondary data was collected from the selected organization periodicals and journals. The data collected was analyzed using descriptive and inferential statistical tools. The descriptive tools include tables and percentages while the inferential tools include regression analysis and analysis of variance (ANOVA). The findings from the study show the R2 values of 0.612 which revealed that customer satisfaction independently explain 61.2% of the variation in organizational profitability. The f-statistics of 12.307 of the organization revealed that the model is statistically significant at 0.05 significant level. The study concludes that the satisfaction of customers leads to more profitability. More so, there is a positive relationship between customer satisfaction and organizational profitability. Keywords: Customer satisfaction, business organization, profitability and target market View
6 Title: THE CHALLENGES OF THE ORGANIZATIONAL STRUCTURING PROCESS IN ALBANIA.pdf
Author: LUDMILLA SHKURTI
Abstract: Studies on structural changes as an integral part of studies on organizational change, have received great attention starting from Chandler (1962) who developed the strategy-structure paradigm. It promotes organizations in M- form suggesting adaptation of the organizational structure to align as well with its strategic goals. This approach became very important assuming that strategic changes governing structural changes. This paper is focused in the field of management, and structural changes as an integral part of studies on organizational change in Albania. The impetus to this work is related to a number of important transformations of Albanian society after the 90‟. Nowadays, with significant trends towards globalization, innovation has become the dominant element in the context of social and economic developments, identifying clearly what we call now the knowledge society, poses new challenges to the business and its management. It is important for everyone, especially for managers, to better understand these challenges, in order to increase the chances of success through more effective responses. As it is known, the environment in which organizations operate today is constantly changing, and becoming more unpredictable. The private sector, in the Albanian economy is expanding day by day, and the public sector uses more and more competitive management practices with those of the private sector. During this process are closed, privatized and restructured many enterprises, affecting the level of employment in all the land. Keywords: organizational structure, business trends, organizational design, organizational changes View
7 Title: ENVIRONMENTAL QUALITY AND LIFE EXPECTANCY IN NIGERIA.pdf
Author: SYLVANUS O.N. AMADI, PhD. AND TAMARADUOBU THOMAS AKPABOWEI
Abstract: The interface between human health and environmental quality is not in doubt. World health organization corroborated this fact by stating that air pollution constitutes the largest environment risks, three million deaths annually are linked to air pollution exposure. Given this assertion this paper examines the relationship between environmental quality and life expectancy in Nigeria. The study covered a period of thirty-eight years 1980 to 2017. The data for the study were sourced from World Health Organization, and World Bank data bank. The Augmented Dickey Fuller (ADF) test was used to establish the degree of stationarity of the variables and the Johansen co-integration to establish the existence of long-run relationship among the variables. The error correction term establishes the degree of departure from the long-run equilibrium. The parsimonious result showed that access to improved drinking water source and sanitation proxies for environmental quality are positively related to life expectancy at birth in Nigeria. While Carbon (iv) oxide one of the proxy for environmental quality has an inverse relationship with life expectancy. The paper therefore, concludes that environmental quality is positively related to life expectancy at birth. Based on the findings the paper recommends that access to improved drinking water and sanitary condition be increased by the government.   Keywords: Environmental quality and life expectancy. View
8 Title: MEDIA AS A PARTY IN CONFLICT CONFLICT MANAGEMENT AND RESOLUTION THE CASE OF SOUTH AFRICA.pdf
Author: I.W. UDOMISOR
Abstract: Conflict in a universal social phenomenon which occurs everywhere in the world where living beings are found. There are several causes of conflict in any place, situation, or development. In conflict situation, the media have always been looked upon as crucial vehicles which can be used to resolved conflict amicably. If the mass media which are supposed to facilitate conflict management and resolution are in themselves party to the conflict, what becomes of the conflict and how can the objectives of conflict management and resolution be realized? This paper therefore investigates the media as party in conflict, their roles in such conflict management and resolution using the role of the media in apartheid south Africa as a case study. In this connection, this paper examines the experiences of media organizations in apartheid South Africa, the experiences of media personnel in trying to discharge their duties in South Africa, their actions and reactions in the conflict situation and the roles they played in resolving the conflict. The study also explains all attributes which a journalist in a conflict situation or reporting in a conflict situation must acquire in other to successful function well to see the resolution of the conflict View
9 Title: ECONOMIC RECESSION AND FAMILY STABILITY IN ABIA CENTRAL SENATORIAL ZONE SOUTH EASTERN NIGERIA.pdf
Author: IJEOMA M. AMAUGO, PhD., EBERE A. UGWUEJE, PhD. AND NWADIKE VICTOR C.
Abstract: The economic recession that bedeviled Nigeria is worth studying. The empirical approach adopted here has helped to reveal the impacts of economic recession on family stability. We have established some negative impacts of economic recession from the views of some respondents. In summary, the current study, utilizes the family stress theory to understand the relationship between economic recession and family instability. The theory allowed for a deeper understanding of the changes in the families caused by stressors. This study revealed that economic recession leads to conflict in the family, child maltreatment, domestic violence, criminal behaviors and decrease in fertility behaviors. From these findings, it is therefore concluded that economic recession in Nigeria put pressure on families and disrupts the entire family equilibrium. It is thus recommended that an urgent intervention be made to save families. The government should intensify efforts to provide jobs and improve the living standard of people in Abia Central Senatorial Zone, Abia  State Nigeria. There is the need for a palliative measure to cushion the immediate effect of the economic crunch on the families. Government should come up with robust economic plans. The government should have a formidable economic team and clear cut policy direction. There should be a diversification of the structural base of the economy away from oil.  View
10 Title: DESIGNING CURRICULUM FOR TRAINING FOR EFFECTIVENESS AT WORK ADVANCING STEPS FOR NIGERIA’S ECONOMIC RECOVERY.pdf
Author: SAMUEL W. AMADIOHA, PhD. AND VICTOR OJORKA AKOR
Abstract: This paper is on designing curriculum for training for effectiveness at work: advancing steps for Nigeria’s economic recovery. The research study discussed curriculum design, training work and economic recovery. It further examined the concept of training for effectiveness at work, some characteristics of designing curriculum for effectiveness at work, types of training programs, discuss reason for designing curriculum for training effectiveness at work, how to measure training effectiveness with different approaches and how designing curriculum for training for effectiveness at work would encourage economic recovery. The conclusion is that training for effectiveness at work is very important, therefore organizations are encourage to do it regularly. The paper therefore, recommended training programs be innovated to suite need, cost of training should correlate the gains, only proactive training managers be recruited, a system for measuring training effectiveness be put in place and that every training done by organizations should be aimed at work effectiveness.   View
11 Title: THE INFLUENCE OF MANAGERS’ CHARACTERISTICS ON RISK MANAGEMENT PRACTICES IN PUBLIC LISTED COMPANIES (PLCS) OF MALAYSIA.pdf
Author: MOHD RASID HUSSIN AND AHMAD SHUKRI YAZID
Abstract: Risk management as a dynamic scientific discipline and a structured response to risk has become increasingly important among businesses and industries worldwide. Relevant literature in this area of specialization is still lacking amongst developing countries including Malaysia. This particular study aims at examining how the managers’ characteristics could influence the way they manage risk for their companies/organizations. Based on an industry-wide survey conducted on Chief Executive Officers (CEOs) of Public Listed Companies in the Malaysian Bourse, some interesting and important findings were revealed. First, younger and junior CEOs appear to be more pro-active and more willing to take risks while the older or senior ones were more risk averse and more conservative in their approach and risk decision-making especially. Second, experienced CEOs differed significantly from others in their overall perception of risk especially with regard to financial risk. Third, surprisingly, the Malay CEOs were found to be much more concerned in respect of financial risks compared to their Chinese counterparts. The overall results provide a new insight into the managers’ traits and relationship with the way they perceive and manage the various potential risk exposures facing their companies and organizations. Keywords: Risk management, Managers’ traits, Public listed companies View
12 Title: WOMEN ATTITUDE TOWARDS THE USE OF DANCE THERAPY IN SOLVING STRESS RELATED DEPRESSION IN ETCHE LOCAL GOVERNMENT AREA OF RIVERS STATE.pdf
Author: SUNDAY, N. ORDU, PhD.
Abstract: This study investigated the attitude of women using dance therapy in solving stress related depression in Etche Local government area of Rivers State. It aimed at addressing the issue of how stress can be managed effectively reduced or prevented using dancing therapy. The study was carried out with 300 women in Five clans  in Etche Local government area of Rivers State that is; Ozuzu, Ulakwo Umuselem, Okehi, Igbo,and Mba Clan respectively. A survey design was adopted for the study. A questionnaire titled “women attitude to stress related depression (WASRD). It was developed by the researcher and used for the study. It measures demographic variables, educational background, age grade and religion of women. Three hypotheses was formulated and tested in the study, using independent t-test  at 0.05 level of significance. The findings shows that there is significant difference in the curing of stress related depression among women irrespective of their religious belief, education, and non-education background.  Based on the findings it shows that adult women undergoes stress than teenage girls. It was recommended that seminars be organized on the use of dance as a therapy in both educational and non- educational settings to combat stress for women. Conclusions were reached. View
13 Title: THE EFFECT OF ROLE OF LEADERS AND STRATEGIC PLANNING INTENSITY ON STRATEGIC DIFFUSION OF MIDDLE MANAGEMENT IN SOUTH KALIMANTAN GOVERNMENT.pdf
Author: ZAKHYADI ARIFIN AND ARMANU THOYIB
Abstract: Middle management play a significant role in the strategic management process, primarily in the implementation stage. Successful implementation of strategic determined by the diffusion of strategic management of an organizations medium. Strategic diffusion – the extent to which a strategy is effectively executed and becomes an integral part of the organization. The purpose of this study was to analyze the relationship between the role of the leader and the intensity of strategic planning to strategic involvement, strategic understanding and strategic commitment of middle management. The study was conducted in the public sector in the provincial government of South Kalimantan. This study is an explanatory research in nature. The populations of this study were all local government agencies, with a total of 45 organizations. The respondents were 135 middle managers. Data were analyzed using Structural Equation Modeling (SEM) with the Generalized Structured Component Analysis (GSCA). The results of this study indicate as follow: firstly, the role of leader’s influence on the involvement of middle management in strategic planning to be mediated by the intensity of strategic planning. Secondly, the intensity of strategic planning influence on the middle management involvement in strategic planning. Thirdly, strategic planning intensity influence on the strategic understanding of middle management. Finally, strategic understanding not significant effect on strategic commitment of middle management. Keywords: Role of leadership in strategic planning, intensity of strategic planning, strategic diffusion, middle management. View

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